Intuit Inc. (NASDAQ: INTU) is a leading provider of business and financial management solutions for small and mid-sized businesses, consumers and accounting professionals. We currently employ approximately 8,000 employees located across the United States, Canada, the United Kingdom, Singapore, and India.
Our flagship products and services, including TSheets®, QuickBooks®, Quicken® and TurboTax® software, simplify small business management and payroll processing, personal finance and Payments, as well as tax preparation and filing; ProSeries® and Lacerte® are Intuit's leading tax preparation software suites for professional accountants. Intuit continues to expand and grow. We are currently going through a fundamental transformation from a shrink-wrapped software company to one of the country's leading providers of web-based applications and solutions.
Over 50 million users, seven million small businesses depend on Intuit because we innovate at the crossroads of real customer problems and breakthrough technology.
Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care.
Your Opportunity at Intuit:
Intuit's Small Business Segment Care (SBSEG Care) is seeking an experienced and collaborative Senior Workforce Manager to be part of our Operations Workforce Management Team. In this role you will enable our Care service delivery teams to execute our operational plans, assist the business in achieving service levels goals, as well as provide operational insights. You will also analyze operational performance to learn and make recommendations to improve.
In this position you will be part of a team committed to ensuring we are optimizing our contact center, while ensuring we are continuously exceeding the expectations of key stakeholders. We are looking for a team member who will help us deliver on KPIs while driving process improvement, innovation, and growing a team of professionals to ensure we deliver an awesome customer experience for TSheets, online and mobile platforms. Position will be located in Boise, ID.
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.
Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: careers.intuit.com. EOE AA M/F/Vet/Disability
Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.