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Senior Product Manager - Product Management, Customer Success Strategy

2019-9361

Locations:

Mountain View, California

Overview

The Senior Product Manager for Customer Success Strategy will join a team leading development of relationship-oriented products and services across the customer lifecycle of Intuit’s Small Business and Self-Employed products globally.   This role will be primarily responsible for building strategies, identifying product and service opportunities across the customer success ecosystem and bringing them to reality.   This includes market analysis, technology evaluation, financial planning, and product definition and delivery.  The Senior Product Manager will be an integral team member of the Customer Success Platform team defining strategies and managing the full life-cycle of service capabilities and foundational components to offer a world class experience for our customers across self-help content, self-help service and assisted channels. 

Responsibilities

We’re Looking for Your

  • Genuine passion for customers and creating awesome product experiences
  • Strategic orientation – A strong “so what” mindset that can simplify complexity into actionable insight
  • Product vision and strong communication skills to tell a compelling story balanced with the need for speed
  • Analytically minded with experience leveraging data sets and analytics methodologies to uncover insights
  • Technical fluency to evaluate technologies such as AI/ML, chatbots and NLP applications to drive product requirements in partnership with engineering
  • Skillful use of testing and data to move quickly from customer-centric and decisively to deliver effective software solutions
  • Ability to collaborate and work cross-functionally across
  • Cross functional expert – ability to navigate across and org
  • Disciplined collaboration on ground-level customer relationship issues with a diverse set of business, marketing, engineering and operational partners

Qualifications

  • Subject matter expertise in product management, you have spent 3+ years building world class SaaS/Platform software products
  • Experience in management consulting, or equivalent strategy experience for a technology firm
  • 5+ Years work experience in consulting, software, or internet companies
  • Experience with SaaS/Platform software analytics and instrumentation
  • Experience owning the end to end customer experience, delivering key customer benefits by driving relentlessly to ensure speed and quality
  • Partners across the org to deliver business results in a product ecosystem environment while communicating and influencing effectively
  • BS Degree in an analytical/technical discipline preferred
  • MBA preferred

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: careers.intuit.com. EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Not for you? Check out these other opportunities:

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